FREQUENTLY ASKED QUESTIONS
HERE AT THE COHEN MINT WE RECEIVE TONS OF EMAILS AND PHONE CALLS, AND
MOST OF THE TIME YOU GUYS HAVE VERY ORIGINAL AND PERTINENT QUESTIONS.
OCCASIONALLY WE HEAR THE SAME QUESTIONS OVER AND OVER, SO HERE ARE SOME
ANSWERS TO THE MOST COMMONLY ASKED ONES.
IF THERE IS SOMETHING THAT YOU WANT TO KNOW THAT ISNT COVERED HERE,
PLEASE FEEL FREE TO CALL OR WRITE AT ANY TIME.
WE LOVE HEARING FROM YOU, AND WE'RE ALWAYS READY TO TALK COINS!
MOST OF THE TIME YOU GUYS HAVE VERY ORIGINAL AND PERTINENT QUESTIONS.
OCCASIONALLY WE HEAR THE SAME QUESTIONS OVER AND OVER, SO HERE ARE SOME
ANSWERS TO THE MOST COMMONLY ASKED ONES.
IF THERE IS SOMETHING THAT YOU WANT TO KNOW THAT ISNT COVERED HERE,
PLEASE FEEL FREE TO CALL OR WRITE AT ANY TIME.
WE LOVE HEARING FROM YOU, AND WE'RE ALWAYS READY TO TALK COINS!
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: The Cohen Mint accepts several different forms of payment, depending on order quantity.
Its important you read the how to pay page and follow the instructions for your order to be
processed correctly.
Q: ARE THE COINS THAT YOUR COMPANY PRODUCES GENUINE PRECIOUS METAL
BULLION, OR ARE THEY PLATED, REPLICAS, FAKE, ETC ?
A: Since 2004 The Cohen Mint has produced only the highest quality genuine precious
metal bullion coins and bars for collectors and investors. We do not manufacture anything that
is plated, and we try and describe our merchandise as carefully as possible. We will never use
word tricks and sneaky language on our website. We take great pride in what we do, and thats
why we have a large base of loyal customers who keep coming back to us.
We currently make only two replicas, they can be found at the bottom of the silver page and
they are clearly marked as such both in the ad and on the coins themselves.
Q: I WANT TO TEST THE PURITY OF YOUR COINS. HOW CAN I DO THAT?
A: Although there are a number of testing kits available for home use, we strongly urge you
to use a trained professional such as a reputable jeweler or a metallurgical laboratory. Not
only are the acids found in the home testing kits potentially dangerous, but if not used
properly will result in an incorrect or ambiguous reading. Any decent jeweler will be able to test
the weight and purity of precious metals for a very, very low fee. Metallurgical testing
laboratories can be found all across the country and can usually provide a reliable assay for a
reasonable fee.
Q: IT SAYS ON YOUR WEBSITE THAT THE SHIPPING IS FREE? IS THAT SO? NO MATTER
HOW MUCH I BUY?
A: Shipping and insurance within the United States is free. When you check out, there will be
no additional fees for shipping and insurance. International customers should contact us
before making a purchase.
Q: HOW LONG IS IT GOING TO TAKE FOR ME TO GET MY ORDER?
A: Short answer: usually about 3-4 weeks, occasionally longer.
Here's why: Unlike most other precious metals dealers, we do not keep most items in stock.
Once a paid order comes in, we will secure the precious metal on the open market and begin
to manufacture your order. Depending on current market conditions, as well as current order
volume, the average wait time is normally 3-4 weeks. We believe we can offer the customer a
better value this way because we cut out the middleman in the precious metals chain. Other
dealers may have the metal in stock, but they are buying from a producer (sometimes us) and
marking up the product before it gets to you. As long as you're willing to wait for your order to
be manufactured, you will almost always do better buying from The Cohen Mint.
Q: What is your refund / cancellation / return policy?
A: The Cohen Mint stands behind the integrity of our products 100%. We fully guarantee the
purity and weight of our products. We guarantee that the product we deliver to you will be
precisely as described, and manufactured using the highest quality materials and techniques.
Should you be dissatisfied with your product, we will exchange it for a similar product at no
additional charge.
Because of the ever changing nature of the precious metals markets, paid orders are non
refundable. All sales are final. Once a paid order has been booked The Cohen Mint
purchases a corresponding quantity of metal and will begin fulfilling your order.
***** IMPORTANT *****
Precious metals change in value over time. There is no guarantee that your investment in
precious metals will grow. Purchases of precious metals may lose value over time. Often
precious metals are expensive, please make sure you have carefully thought out your
purchase before paying for it. As much as we would like to, The Cohen Mint does not control
the value of the precious metals offered on our website. Prices are subject to change along
with the world metals markets. We do not guarantee the accuracy of the quotes and charts
found on our home page. Please do your own due diligence when it comes to pricing precious
metals before purchasing.
Q: I'M IN THE AREA, CAN I STOP BY AND TAKE A LOOK AT THE COINS? DO YOU HAVE A
STORE?
A: We do not have a store, and we do not accept visitors to our manufacturing facility. We
maintain a low overhead by working through mail order only, and we take security at our
manufacturing facility very seriously. Even if you live or work in the area, we deal through the
mail only.
Q: I HAVE AN IDEA FOR A COIN, WOULD YOU BE INTERESTED IN MAKING A CUSTOM
PIECE FOR ME?
A: The Cohen Mint is a full service private minting facility. Over the years we have made many
custom projects for businesses and individuals. Please contact us with your idea for more
information.
Q: I AM INTERESTED IN RESELLING YOUR PRODUCTS. CAN I GET A VOLUME
DISCOUNT?
A: Over the years we have been fortunate enough to develop relationships with many
resellers, coin shops, internet stores, etc. We already post bulk pricing on many of our items.
If you would like pricing on larger quantities than posted, or have questions about reselling our
products, please feel free to contact us.
Q: I WAS LOOKING AT YOUR COPPER BARS, AND I DONT UNDERSTAND HOW YOU CAN
ASK SUCH HIGH PRICES. I SEE THE PRICE OF COPPER QUOTED AS $XXXX PER POUND
AND YOU ARE CHARGING MANY TIMES THAT. HOW DO YOU JUSTIFY YOUR PRICE?
A: THIS IS A GOOD QUESTION, AND ITS ONE THAT WE HEAR A LOT. THE ANSWER IS
VERY STRAIGHTFORWARD.
THE PRICE YOU SEE QUOTED FOR A POUND OF COPPER ON KITCO OR ELSEWHERE IS
FOR A PAPER CONTRACT TRADED ON THE COMEX, NOT FOR THE PHYSICAL
SUBSTANCE. FURTHERMORE, EACH CONTRACT IS FOR 25,000 POUNDS, A VERY LARGE
AMOUNT. THE PRICE YOU SEE QUOTED IS A WHOLESALE PRICE FOR A TRADEABLE
PIECE OF PAPER, MUCH LIKE A STOCK. MUCH LIKE A STOCK IS ONLY A
REPRESENTATION OF A COMPANY, THE COPPER CONTRACT IS ONLY THE
REPRESENTATION OF THE METAL, NOT THE METAL ITSELF.
IF THE OWNER OF THE CONTRACT DECIDES TO TAKE DELIVERY, THERE ARE
FABRICATION CHARGES THAT WILL APPLY. THE MILL THAT PROCESSES RAW ORE INTO
BARS, SHEETS AND INGOTS OF COPPER CHARGES A HEFTY PRICE FOR THEIR
PRODUCTS. THIS IS WHY 99.9% OF ALL METALS CONTRACTS ARE TRADED ON THE
EXCHANGE AND NEVER ACTUALLY DELIVERED.
IN ADDITION TO THESE FABRICATION CHARGES, THERE IS AN IDEA IN BUSINESS WHERE
WHEN YOU BUY IN LARGER QUANTITIES YOU WILL PAY LESS PER UNIT THAN WHEN YOU
BUY IN SMALLER AMOUNTS. EVERYONE WHO BUYS A LARGE BOTTLE OF SODA AT THE
SUPERMARKET AND PAYS ONLY A LITTLE MORE THAN FOR A SMALL BOTTLE AT THE
CONVENIENCE STORE KNOWS THIS. BY THE TIME THE COPPER IS BOUGHT,
FABRICATED, DIVIDED DOWN INTO SMALL BARS, AND SOLD ONE BY ONE THE PRICE
WILL RISE TO THE LEVEL BEING CHARGED ON THIS WEBSITE.
COPPER BARS ARE EXTREMELY POPULAR, MANY PEOPLE BUY THEM AS AN
INVESTMENT, AS A COLLECTIBLE, OR AS A CONVERSATION PIECE. THE PRICE ALSO
REFLECTS THE STRONG MARKET DEMAND FOR THESE KIND OF ITEMS.
A: The Cohen Mint accepts several different forms of payment, depending on order quantity.
Its important you read the how to pay page and follow the instructions for your order to be
processed correctly.
Q: ARE THE COINS THAT YOUR COMPANY PRODUCES GENUINE PRECIOUS METAL
BULLION, OR ARE THEY PLATED, REPLICAS, FAKE, ETC ?
A: Since 2004 The Cohen Mint has produced only the highest quality genuine precious
metal bullion coins and bars for collectors and investors. We do not manufacture anything that
is plated, and we try and describe our merchandise as carefully as possible. We will never use
word tricks and sneaky language on our website. We take great pride in what we do, and thats
why we have a large base of loyal customers who keep coming back to us.
We currently make only two replicas, they can be found at the bottom of the silver page and
they are clearly marked as such both in the ad and on the coins themselves.
Q: I WANT TO TEST THE PURITY OF YOUR COINS. HOW CAN I DO THAT?
A: Although there are a number of testing kits available for home use, we strongly urge you
to use a trained professional such as a reputable jeweler or a metallurgical laboratory. Not
only are the acids found in the home testing kits potentially dangerous, but if not used
properly will result in an incorrect or ambiguous reading. Any decent jeweler will be able to test
the weight and purity of precious metals for a very, very low fee. Metallurgical testing
laboratories can be found all across the country and can usually provide a reliable assay for a
reasonable fee.
Q: IT SAYS ON YOUR WEBSITE THAT THE SHIPPING IS FREE? IS THAT SO? NO MATTER
HOW MUCH I BUY?
A: Shipping and insurance within the United States is free. When you check out, there will be
no additional fees for shipping and insurance. International customers should contact us
before making a purchase.
Q: HOW LONG IS IT GOING TO TAKE FOR ME TO GET MY ORDER?
A: Short answer: usually about 3-4 weeks, occasionally longer.
Here's why: Unlike most other precious metals dealers, we do not keep most items in stock.
Once a paid order comes in, we will secure the precious metal on the open market and begin
to manufacture your order. Depending on current market conditions, as well as current order
volume, the average wait time is normally 3-4 weeks. We believe we can offer the customer a
better value this way because we cut out the middleman in the precious metals chain. Other
dealers may have the metal in stock, but they are buying from a producer (sometimes us) and
marking up the product before it gets to you. As long as you're willing to wait for your order to
be manufactured, you will almost always do better buying from The Cohen Mint.
Q: What is your refund / cancellation / return policy?
A: The Cohen Mint stands behind the integrity of our products 100%. We fully guarantee the
purity and weight of our products. We guarantee that the product we deliver to you will be
precisely as described, and manufactured using the highest quality materials and techniques.
Should you be dissatisfied with your product, we will exchange it for a similar product at no
additional charge.
Because of the ever changing nature of the precious metals markets, paid orders are non
refundable. All sales are final. Once a paid order has been booked The Cohen Mint
purchases a corresponding quantity of metal and will begin fulfilling your order.
***** IMPORTANT *****
Precious metals change in value over time. There is no guarantee that your investment in
precious metals will grow. Purchases of precious metals may lose value over time. Often
precious metals are expensive, please make sure you have carefully thought out your
purchase before paying for it. As much as we would like to, The Cohen Mint does not control
the value of the precious metals offered on our website. Prices are subject to change along
with the world metals markets. We do not guarantee the accuracy of the quotes and charts
found on our home page. Please do your own due diligence when it comes to pricing precious
metals before purchasing.
Q: I'M IN THE AREA, CAN I STOP BY AND TAKE A LOOK AT THE COINS? DO YOU HAVE A
STORE?
A: We do not have a store, and we do not accept visitors to our manufacturing facility. We
maintain a low overhead by working through mail order only, and we take security at our
manufacturing facility very seriously. Even if you live or work in the area, we deal through the
mail only.
Q: I HAVE AN IDEA FOR A COIN, WOULD YOU BE INTERESTED IN MAKING A CUSTOM
PIECE FOR ME?
A: The Cohen Mint is a full service private minting facility. Over the years we have made many
custom projects for businesses and individuals. Please contact us with your idea for more
information.
Q: I AM INTERESTED IN RESELLING YOUR PRODUCTS. CAN I GET A VOLUME
DISCOUNT?
A: Over the years we have been fortunate enough to develop relationships with many
resellers, coin shops, internet stores, etc. We already post bulk pricing on many of our items.
If you would like pricing on larger quantities than posted, or have questions about reselling our
products, please feel free to contact us.
Q: I WAS LOOKING AT YOUR COPPER BARS, AND I DONT UNDERSTAND HOW YOU CAN
ASK SUCH HIGH PRICES. I SEE THE PRICE OF COPPER QUOTED AS $XXXX PER POUND
AND YOU ARE CHARGING MANY TIMES THAT. HOW DO YOU JUSTIFY YOUR PRICE?
A: THIS IS A GOOD QUESTION, AND ITS ONE THAT WE HEAR A LOT. THE ANSWER IS
VERY STRAIGHTFORWARD.
THE PRICE YOU SEE QUOTED FOR A POUND OF COPPER ON KITCO OR ELSEWHERE IS
FOR A PAPER CONTRACT TRADED ON THE COMEX, NOT FOR THE PHYSICAL
SUBSTANCE. FURTHERMORE, EACH CONTRACT IS FOR 25,000 POUNDS, A VERY LARGE
AMOUNT. THE PRICE YOU SEE QUOTED IS A WHOLESALE PRICE FOR A TRADEABLE
PIECE OF PAPER, MUCH LIKE A STOCK. MUCH LIKE A STOCK IS ONLY A
REPRESENTATION OF A COMPANY, THE COPPER CONTRACT IS ONLY THE
REPRESENTATION OF THE METAL, NOT THE METAL ITSELF.
IF THE OWNER OF THE CONTRACT DECIDES TO TAKE DELIVERY, THERE ARE
FABRICATION CHARGES THAT WILL APPLY. THE MILL THAT PROCESSES RAW ORE INTO
BARS, SHEETS AND INGOTS OF COPPER CHARGES A HEFTY PRICE FOR THEIR
PRODUCTS. THIS IS WHY 99.9% OF ALL METALS CONTRACTS ARE TRADED ON THE
EXCHANGE AND NEVER ACTUALLY DELIVERED.
IN ADDITION TO THESE FABRICATION CHARGES, THERE IS AN IDEA IN BUSINESS WHERE
WHEN YOU BUY IN LARGER QUANTITIES YOU WILL PAY LESS PER UNIT THAN WHEN YOU
BUY IN SMALLER AMOUNTS. EVERYONE WHO BUYS A LARGE BOTTLE OF SODA AT THE
SUPERMARKET AND PAYS ONLY A LITTLE MORE THAN FOR A SMALL BOTTLE AT THE
CONVENIENCE STORE KNOWS THIS. BY THE TIME THE COPPER IS BOUGHT,
FABRICATED, DIVIDED DOWN INTO SMALL BARS, AND SOLD ONE BY ONE THE PRICE
WILL RISE TO THE LEVEL BEING CHARGED ON THIS WEBSITE.
COPPER BARS ARE EXTREMELY POPULAR, MANY PEOPLE BUY THEM AS AN
INVESTMENT, AS A COLLECTIBLE, OR AS A CONVERSATION PIECE. THE PRICE ALSO
REFLECTS THE STRONG MARKET DEMAND FOR THESE KIND OF ITEMS.
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