FREQUENTLY ASKED QUESTIONS
HERE AT THE COHEN MINT WE RECEIVE TONS OF EMAILS AND PHONE CALLS, AND
MOST OF THE TIME YOU GUYS HAVE VERY ORIGINAL AND PERTINENT QUESTIONS.
OCCASIONALLY WE HEAR THE SAME QUESTIONS OVER AND OVER, SO HERE ARE SOME
ANSWERS TO THE MOST COMMONLY ASKED ONES.
IF THERE IS SOMETHING THAT YOU WANT TO KNOW THAT ISNT COVERED HERE,
PLEASE FEEL FREE TO CALL OR WRITE AT ANY TIME.
WE LOVE HEARING FROM YOU, AND WE'RE ALWAYS READY TO TALK COINS!
MOST OF THE TIME YOU GUYS HAVE VERY ORIGINAL AND PERTINENT QUESTIONS.
OCCASIONALLY WE HEAR THE SAME QUESTIONS OVER AND OVER, SO HERE ARE SOME
ANSWERS TO THE MOST COMMONLY ASKED ONES.
IF THERE IS SOMETHING THAT YOU WANT TO KNOW THAT ISNT COVERED HERE,
PLEASE FEEL FREE TO CALL OR WRITE AT ANY TIME.
WE LOVE HEARING FROM YOU, AND WE'RE ALWAYS READY TO TALK COINS!
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: The Cohen Mint accepts several different forms of payment, depending on order quantity.
Its important you read the how to pay page and follow the instructions for your order to be
processed correctly.
Q: ARE THE COINS THAT YOUR COMPANY PRODUCES GENUINE PRECIOUS METAL
BULLION, OR ARE THEY PLATED, REPLICAS, FAKE, ETC ?
A: Since 2004 The Cohen Mint has produced only the highest quality genuine precious
metal bullion coins and bars for collectors and investors. We do not manufacture anything that
is plated, and we try and describe our merchandise as carefully as possible. We will never use
word tricks and sneaky language on our website. We take great pride in what we do, and thats
why we have a large base of loyal customers who keep coming back to us.
We currently make only two replicas, they can be found at the bottom of the silver page and
they are clearly marked as such both in the ad and on the coins themselves.
Q: I WANT TO TEST THE PURITY OF YOUR COINS. HOW CAN I DO THAT?
A: Although there are a number of testing kits available for home use, we strongly urge you
to use a trained professional such as a reputable jeweler or a metallurgical laboratory. Not
only are the acids found in the home testing kits potentially dangerous, but if not used
properly will result in an incorrect or ambiguous reading. Any decent jeweler will be able to test
the weight and purity of precious metals for a very, very low fee. Metallurgical testing
laboratories can be found all across the country and can usually provide a reliable assay for a
reasonable fee.
Q: IT SAYS ON YOUR WEBSITE THAT THE SHIPPING IS FREE? IS THAT SO? NO MATTER
HOW MUCH I BUY?
A: Shipping and insurance within the United States is free. When you check out, there will be
no additional fees for shipping and insurance. International customers should contact us
before making a purchase.
Q: HOW LONG IS IT GOING TO TAKE FOR ME TO GET MY ORDER?
A: Short answer: usually about 3-4 weeks, occasionally longer.
Here's why: Unlike most other precious metals dealers, we do not keep most items in stock.
Once a paid order comes in, we will secure the precious metal on the open market and begin
to manufacture your order. Depending on current market conditions, as well as current order
volume, the average wait time is normally 3-4 weeks. We believe we can offer the customer a
better value this way because we cut out the middleman in the precious metals chain. Other
dealers may have the metal in stock, but they are buying from a producer (sometimes us) and
marking up the product before it gets to you. As long as you're willing to wait for your order to
be manufactured, you will almost always do better buying from The Cohen Mint.
Q: What is your refund / cancellation / return policy?
A: The Cohen Mint stands behind the integrity of our products 100%. We fully guarantee the
purity and weight of our products. We guarantee that the product we deliver to you will be
precisely as described, and manufactured using the highest quality materials and techniques.
Should you be dissatisfied with your product, we will exchange it for a similar product at no
additional charge.
Because of the ever changing nature of the precious metals markets, paid orders are non
refundable. All sales are final. Once a paid order has been booked The Cohen Mint
purchases a corresponding quantity of metal and will begin fulfilling your order.
***** IMPORTANT *****
Precious metals change in value over time. There is no guarantee that your investment in
precious metals will grow. Purchases of precious metals may lose value over time. Often
precious metals are expensive, please make sure you have carefully thought out your
purchase before paying for it. As much as we would like to, The Cohen Mint does not control
the value of the precious metals offered on our website. Prices are subject to change along
with the world metals markets. We do not guarantee the accuracy of the quotes and charts
found on our home page. Please do your own due diligence when it comes to pricing precious
metals before purchasing.
Q: I'M IN THE AREA, CAN I STOP BY AND TAKE A LOOK AT THE COINS? DO YOU HAVE A
STORE?
A: We do not have a store, and we do not accept visitors to our manufacturing facility. We
maintain a low overhead by working through mail order only, and we take security at our
manufacturing facility very seriously. Even if you live or work in the area, we deal through the
mail only.
Q: I HAVE AN IDEA FOR A COIN, WOULD YOU BE INTERESTED IN MAKING A CUSTOM
PIECE FOR ME?
A: The Cohen Mint is a full service private minting facility. Over the years we have made many
custom projects for businesses and individuals. Please contact us with your idea for more
information.
Q: I AM INTERESTED IN RESELLING YOUR PRODUCTS. CAN I GET A VOLUME
DISCOUNT?
A: Over the years we have been fortunate enough to develop relationships with many
resellers, coin shops, internet stores, etc. We already post bulk pricing on many of our items.
If you would like pricing on larger quantities than posted, or have questions about reselling our
products, please feel free to contact us.
Q: I WAS LOOKING AT YOUR COPPER BARS, AND I DONT UNDERSTAND HOW YOU CAN
ASK SUCH HIGH PRICES. I SEE THE PRICE OF COPPER QUOTED AS $ XXXX PER
POUND AND YOU ARE CHARGING MUCH MORE. HOW DO YOU JUSTIFY YOUR HIGHER
PRICE?
A: Often customers will write and mention the "spot price" of copper, and ask why my price is
so much higher. To understand why, we first need to go over what the spot price means.
When we look up the price of copper online or in a publication, we are almost always seeing
the current spot price. Commodities such as copper are bought and sold on electronic
exchanges many times a day, and their price fluctuates, much like a stock. Copper is traded
on these electronic exchanges in minimum batches of 25,000 pounds, also known as a
"contract". The spot price is the current price of the contract, and is quoted per one pound, so
in other words one contract would cost the current spot price of one pound times 25,000. As
you might imagine, each time a contract is bought or sold on the exchange, which happens
many times a day, actual physical copper is not changing hands. What the contract means is
that the holder of a contract has the "right" to take delivery of the actual physical copper if
he/she chooses to, but most often this doesnt happen. Most of the contracts bought or sold
are traded for the profit of selling the actual contract at a higher price only, like a stock, and
likewise most of the people buying and selling these contracts never have any intention of
taking actual physical delivery, even though they could if they wanted to.
Many other commodities are traded this way, such as orange juice, coffee, cattle, hogs, etc.
Trading of the contract doesnt actually mean any of these items are changing hands, its only
the contracts that are bought and sold. Gold and silver are bought and sold this way too on
the spot market.
If a holder of a contract, doesnt matter if its orange juice or copper, decides that they want to
take delivery, then there is more that they have to do. Besides the price of the contract that
they hold, there are costs involved in taking physical delivery. When it comes to copper, there
are fabrication costs involved, costs related to refining the metal, forming it into bars or other
shapes, transportation, storage, etc. When added to the original price of the contract, the cost
of physical possession of copper can be much higher than just the spot contract price. This is
why the cost of our copper, and everyone else's for that matter, is higher on any day than that
day's spot price.
This rule applies to any other traded commodities that have a published spot price. Take gold
for instance. At any moment, the spot price for an ounce of gold will always be less than what
you would pay for an actual physical ounce of gold at any dealer anywhere. This is easy to
check yourself. The difference is the fabrication costs involved in refining, manufacturing,
transporting and storing actual physical gold, while the contract itself is nothing more than a
"right" to take possession of a certain amount of gold.
I hope this explanation was informative and gives you a better understanding of how the
markets work. If you have any additional questions, please dont hesitate to write us, we will be
glad to hear from you.
A: The Cohen Mint accepts several different forms of payment, depending on order quantity.
Its important you read the how to pay page and follow the instructions for your order to be
processed correctly.
Q: ARE THE COINS THAT YOUR COMPANY PRODUCES GENUINE PRECIOUS METAL
BULLION, OR ARE THEY PLATED, REPLICAS, FAKE, ETC ?
A: Since 2004 The Cohen Mint has produced only the highest quality genuine precious
metal bullion coins and bars for collectors and investors. We do not manufacture anything that
is plated, and we try and describe our merchandise as carefully as possible. We will never use
word tricks and sneaky language on our website. We take great pride in what we do, and thats
why we have a large base of loyal customers who keep coming back to us.
We currently make only two replicas, they can be found at the bottom of the silver page and
they are clearly marked as such both in the ad and on the coins themselves.
Q: I WANT TO TEST THE PURITY OF YOUR COINS. HOW CAN I DO THAT?
A: Although there are a number of testing kits available for home use, we strongly urge you
to use a trained professional such as a reputable jeweler or a metallurgical laboratory. Not
only are the acids found in the home testing kits potentially dangerous, but if not used
properly will result in an incorrect or ambiguous reading. Any decent jeweler will be able to test
the weight and purity of precious metals for a very, very low fee. Metallurgical testing
laboratories can be found all across the country and can usually provide a reliable assay for a
reasonable fee.
Q: IT SAYS ON YOUR WEBSITE THAT THE SHIPPING IS FREE? IS THAT SO? NO MATTER
HOW MUCH I BUY?
A: Shipping and insurance within the United States is free. When you check out, there will be
no additional fees for shipping and insurance. International customers should contact us
before making a purchase.
Q: HOW LONG IS IT GOING TO TAKE FOR ME TO GET MY ORDER?
A: Short answer: usually about 3-4 weeks, occasionally longer.
Here's why: Unlike most other precious metals dealers, we do not keep most items in stock.
Once a paid order comes in, we will secure the precious metal on the open market and begin
to manufacture your order. Depending on current market conditions, as well as current order
volume, the average wait time is normally 3-4 weeks. We believe we can offer the customer a
better value this way because we cut out the middleman in the precious metals chain. Other
dealers may have the metal in stock, but they are buying from a producer (sometimes us) and
marking up the product before it gets to you. As long as you're willing to wait for your order to
be manufactured, you will almost always do better buying from The Cohen Mint.
Q: What is your refund / cancellation / return policy?
A: The Cohen Mint stands behind the integrity of our products 100%. We fully guarantee the
purity and weight of our products. We guarantee that the product we deliver to you will be
precisely as described, and manufactured using the highest quality materials and techniques.
Should you be dissatisfied with your product, we will exchange it for a similar product at no
additional charge.
Because of the ever changing nature of the precious metals markets, paid orders are non
refundable. All sales are final. Once a paid order has been booked The Cohen Mint
purchases a corresponding quantity of metal and will begin fulfilling your order.
***** IMPORTANT *****
Precious metals change in value over time. There is no guarantee that your investment in
precious metals will grow. Purchases of precious metals may lose value over time. Often
precious metals are expensive, please make sure you have carefully thought out your
purchase before paying for it. As much as we would like to, The Cohen Mint does not control
the value of the precious metals offered on our website. Prices are subject to change along
with the world metals markets. We do not guarantee the accuracy of the quotes and charts
found on our home page. Please do your own due diligence when it comes to pricing precious
metals before purchasing.
Q: I'M IN THE AREA, CAN I STOP BY AND TAKE A LOOK AT THE COINS? DO YOU HAVE A
STORE?
A: We do not have a store, and we do not accept visitors to our manufacturing facility. We
maintain a low overhead by working through mail order only, and we take security at our
manufacturing facility very seriously. Even if you live or work in the area, we deal through the
mail only.
Q: I HAVE AN IDEA FOR A COIN, WOULD YOU BE INTERESTED IN MAKING A CUSTOM
PIECE FOR ME?
A: The Cohen Mint is a full service private minting facility. Over the years we have made many
custom projects for businesses and individuals. Please contact us with your idea for more
information.
Q: I AM INTERESTED IN RESELLING YOUR PRODUCTS. CAN I GET A VOLUME
DISCOUNT?
A: Over the years we have been fortunate enough to develop relationships with many
resellers, coin shops, internet stores, etc. We already post bulk pricing on many of our items.
If you would like pricing on larger quantities than posted, or have questions about reselling our
products, please feel free to contact us.
Q: I WAS LOOKING AT YOUR COPPER BARS, AND I DONT UNDERSTAND HOW YOU CAN
ASK SUCH HIGH PRICES. I SEE THE PRICE OF COPPER QUOTED AS $ XXXX PER
POUND AND YOU ARE CHARGING MUCH MORE. HOW DO YOU JUSTIFY YOUR HIGHER
PRICE?
A: Often customers will write and mention the "spot price" of copper, and ask why my price is
so much higher. To understand why, we first need to go over what the spot price means.
When we look up the price of copper online or in a publication, we are almost always seeing
the current spot price. Commodities such as copper are bought and sold on electronic
exchanges many times a day, and their price fluctuates, much like a stock. Copper is traded
on these electronic exchanges in minimum batches of 25,000 pounds, also known as a
"contract". The spot price is the current price of the contract, and is quoted per one pound, so
in other words one contract would cost the current spot price of one pound times 25,000. As
you might imagine, each time a contract is bought or sold on the exchange, which happens
many times a day, actual physical copper is not changing hands. What the contract means is
that the holder of a contract has the "right" to take delivery of the actual physical copper if
he/she chooses to, but most often this doesnt happen. Most of the contracts bought or sold
are traded for the profit of selling the actual contract at a higher price only, like a stock, and
likewise most of the people buying and selling these contracts never have any intention of
taking actual physical delivery, even though they could if they wanted to.
Many other commodities are traded this way, such as orange juice, coffee, cattle, hogs, etc.
Trading of the contract doesnt actually mean any of these items are changing hands, its only
the contracts that are bought and sold. Gold and silver are bought and sold this way too on
the spot market.
If a holder of a contract, doesnt matter if its orange juice or copper, decides that they want to
take delivery, then there is more that they have to do. Besides the price of the contract that
they hold, there are costs involved in taking physical delivery. When it comes to copper, there
are fabrication costs involved, costs related to refining the metal, forming it into bars or other
shapes, transportation, storage, etc. When added to the original price of the contract, the cost
of physical possession of copper can be much higher than just the spot contract price. This is
why the cost of our copper, and everyone else's for that matter, is higher on any day than that
day's spot price.
This rule applies to any other traded commodities that have a published spot price. Take gold
for instance. At any moment, the spot price for an ounce of gold will always be less than what
you would pay for an actual physical ounce of gold at any dealer anywhere. This is easy to
check yourself. The difference is the fabrication costs involved in refining, manufacturing,
transporting and storing actual physical gold, while the contract itself is nothing more than a
"right" to take possession of a certain amount of gold.
I hope this explanation was informative and gives you a better understanding of how the
markets work. If you have any additional questions, please dont hesitate to write us, we will be
glad to hear from you.
| GOLD RHODIUM SILVER PLATINUM / PALLADIUM NIOBIUM / TANTALUM COPPER HOME ACCESSORIES HOW TO ORDER FAQ CONTACT US LINKS |
